Refund policy

Return & Refund Policy

Thank you for shopping at ModernVibe Lab. We are dedicated to providing premium, innovative everyday essentials to our global community. If you are not entirely satisfied with your purchase, we are here to help.

1. The 30-Day Return Window

You have 30 calendar days from the date your item was delivered to request a return. To be eligible for a return, your item must be unused, unwashed, and in the same pristine condition that you received it. It must also be in its original, undamaged packaging.

2. Strict Hygienic & Sanitary Exceptions

To maintain strict health and safety standards for our community, certain types of items cannot be returned once their protective seals or boxes are opened:

• Cosmetics & Skincare: Opened jars, sheets, balms, or refills (including mud masks and jelly lipsticks).

• Personal Hygiene Items: Smart ear cleaners, hair erasers, or items used in direct contact with skin or bodily fluids.

• Consumables: Opened packs of laundry booster beads, shower purification capsules, or effervescent tablets.

If you return an item that has been visibly opened, used, or modified, it will be rejected by our inspection hub, and no refund will be issued.

3. Damaged, Broken, or Defective Items

If your item arrives broken, defective, or structurally damaged during transit, do not mail it back. We will take care of it immediately:

  1. Email our concierge support team at support@modernvibelab.com within 48 hours of package delivery.
  2. Include your Order Number and a clear photo or 5-second video showing the defect or structural damage.
  3. Once verified by our team, we will issue a 100% free replacement shipped via express logistics or process a full refund to your original payment method—whichever you prefer.

4. Return Shipping Cost Allocation

For standard returns (e.g., buyer's remorse, wrong size choice, or changing your mind), the customer is responsible for paying their own return shipping costs. Shipping fees are completely non-refundable.

To initiate a standard return, please email support@modernvibelab.com for our designated warehouse authorization address. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned package.

5. Refund Processing Timeline

Once your return item arrives at our inspection center and passes quality approval, we will immediately process your refund.

• A credit will automatically be applied to your original payment method (Credit/Debit card or PayPal).

• Please allow 3 to 7 business days for your banking institution or merchant gateway provider to post the funds back into your account.